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Is your order not entirely what you expected? We're sorry to hear that. At Steve Madden you can easily return unworn shoes, bags, clothing or accessories. We offer a return period of 30 days, counting from the day your order was delivered.
Our return policy has been temporarily extended. This means that orders placed between 7/11/2022 and 24/12/2022 can be returned until 31/1/2023.
We advise you to try on shoes on a carpeted surface until you are certain you are keeping them. Use the supplied packing slip to return your order. Is the packing slip missing? Then it can also be downloaded here.
1. Please fill out the reason for return on the packing slip and attach the packing slip to your order.
2. Carefully pack your return in the original packaging and protective paper. Write the return address on your package and take it to your local postal service.
3. Pay for the return label and keep your proof of postage. Return shipping costs are non-refundable.
4. You can expect the refund within 5 working days after we have received and processed your return. All refunds will be issued to your original payment method. You will receive a confirmation per email.
Steve Madden - DSV Solutions NL
7041 KK s-Heerenberg
We unfortunately can't provide any pre-printed return labels since the customer is liable for the return costs at our webshop.
The shipping and processing of returns can take up to 14 days. You can expect the refund within 5 working days after we have received and processed your return. Any refunds will be issued to the payment method you used to place your order. You will receive a confirmation per email.
ATTENTION: Keep your proof of return until your return has been fully processed and refunded. Without a valid proof of return, we can't start an investigation for your missing return. This means that we can't process the refund in the case of a missing return without a valid proof of return.
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